Shipping Policy

At Modevia, we aim to process and ship your order as quickly as possible.

1. Shipping Destinations

We currently ship to the countries available at checkout.

Available shipping destinations may vary depending on product availability, shipping restrictions and logistical factors.

If your country is not available at checkout, we are currently unable to offer delivery to that destination.

2. Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During periods of high order volume, sales, promotions or other exceptional circumstances, processing may take longer.

3. Shipping Times

Once your order has been processed and shipped, the estimated delivery time is 3–10 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures or other logistical disruptions.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information where available.

4. Shipping Costs

The applicable shipping costs will be displayed during the checkout process before you complete your order.

Any applicable free-shipping promotions will be clearly communicated on our website and may be subject to specific conditions.

5. Tracking

Where tracking is available, we will provide the tracking information by email after your order has been shipped.

Please allow some time for the tracking information to become active after the parcel has been handed over to the carrier.

6. Incorrect or Incomplete Shipping Information

Please make sure that your shipping address is complete and correct before placing your order.

If an order cannot be delivered because the customer provided an incorrect or incomplete shipping address, additional shipping costs may apply for reshipping, to the extent permitted by applicable law.

If the parcel is returned to us because it could not be delivered, please contact us at modeviaclothing@gmail.com.

7. Delayed or Lost Shipments

If your order appears to be significantly delayed or is believed to have been lost, please contact us at modeviaclothing@gmail.com.

We will work with the relevant shipping carrier to investigate the shipment.

For consumer orders, your statutory rights remain unaffected. In particular, the statutory rules regarding the transfer of risk apply.

8. International Orders, Customs and Import Duties

For deliveries outside the European Union, additional customs duties, import taxes or other fees may apply depending on the destination country.

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

Customs procedures and import requirements are determined by the destination country and are outside our control.

9. Delivery Address

We ship orders only to the delivery address provided during checkout.

After an order has been placed, changes to the delivery address may not always be possible. Please contact us as soon as possible if you notice an error in your shipping information.

10. Contact

If you have any questions regarding shipping or your order, please contact us:

Modevia
Rico Di Natali
Karlsbrunner Straße 135a
66333 Völklingen
Germany

Email: modeviaclothing@gmail.com